Garden Services Team Lead
SIGNING BONUS
Highridge Landscaping, Inc. is an award-winning company serving Bozeman and the surrounding areas. Based in Bozeman, MT, Highridge Landscapes is a leader in custom residential landscapes. Our company focus is high-end residential properties, for which we design, install, and maintain beautiful outdoor environments. Together as a team, we work in an exciting, high performance culture and love bringing high quality people to our team.
Job description
The Garden Services Team Leader is experienced in landscaping and horticultural practices with a focus on plant health for commercial and residential customers. The Garden Services Team Leader is responsible for excellent client and team communication, discovering, proposing, estimating, selling, coordinating, and leading work that will provide successful opportunities for enhancements and retention of clients. In this role we are always looking for opportunities to be helpful, solve problems, and enrich the experience of clients. This position supervises approximately 2-4 team members.
Description of Duties:
Client Management
Maintain relationships with all clients to ensure satisfaction and promote sales and referrals through consistent weekly communication and quarterly site walks
Understand clients’ needs and develop short and long term enhancement plans for clients’ properties
Timely and professional communication via email, phone calls, texts, or any other format.
Sales
Be knowledgeable and informed of all company services and be able to prepare estimates, proposals, and negotiate sale across all services
Communicate the vision for enhancements with other departments to ensure clients expectations are met
When applicable, provide proposals for garden services and enhancements
Horticulture and Garden Quality
Responsible for the overall health of the landscape by managing service items, horticulture, client requests, and irrigation management
Work on site with crew and provide feedback and mentor on proper techniques, problem solving, and ways to be more efficient
Provide feedback and written tasks (pictures) for the crew to ensure clients’ requests are being met and proper horticultural maintenance and high quality is being provided
Promote safety in every aspect of the job by upholding PPE policies
Be knowledgeable of services provided in agreements and ensure services are provided in an accurate, efficient, and timely manner
Communicate with crew and manager of any significant issues on accounts with a response and resolution
Perform all other assigned duties.
Knowledge, Skills, and Abilities
High School Diploma or equivalent
Minimum of 3 years of experience in horticulture or related field
Understanding of basic horticultural practices related to the overall health of the landscape
Ability to read and write
Good communication and training skills; ability to provide direction to and motivate team members
Good organizational, planning, and time management skills
Problem solving skills and an eye for detail relating to landscaping
Basic computer skills
Preferred:
Bachelor’s degree in Horticulture or related field
Prior supervisory experience, preferably in a service-oriented environment that involved outdoor work
Bilingual in English and Spanish
Required Licenses and Certifications
Valid Driver’s License that is not currently suspended or revoked (driving record must meet the insurance carrier’s policy requirements and Highridge Landscapes Inc. driving standards)
Job Type: Full-time
Salary: $25.00 - $30.00 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
Monday to Friday
Experience:
Horticulture: 3 years (Preferred)